PhotoRevive

Refund Policy

Last updated: February 12, 2026

The Short Version

Your satisfaction genuinely matters to us. We are a small team that cares about every single person who uses PhotoRevive, and we always try to do the right thing.

If something went wrong with your purchase, whether a token didn't work as expected, an HD render failed, or a print arrived damaged, please just reach out to us at support@photorevive.studio. We are real people, we use common sense, and we will work with you to find a fair solution.

The detailed policy below exists because, well, every business needs one. It covers the formal terms we fall back on when we need to. But in practice, if you are unhappy with something and your request is reasonable, we will always do our best to make it right. We reserve the right to go beyond what is written below whenever we feel it is the right thing to do.

In short: talk to us first. We are on your side.

This policy applies to all purchases made through photorevive.studio and app.photorevive.studio.

1. Token Purchases (Digital Content)

PhotoRevive uses a token-based system. Tokens are digital content used to unlock high-definition, watermark-free versions of colorized images.

1.1 Unused Token Packages

If you have purchased a token package and have not used any tokens from that package, you may request a full refund within 14 days of the original purchase date. A token package is considered unused only if none of the tokens from that specific purchase have been redeemed to unlock an HD colorization.

1.2 Used Token Packages

Once you redeem any token from a purchased package, even a single token, the package is considered used and no refund or partial refund will be issued. By using a token, you receive immediate access to digital content (an HD colorized image), which constitutes the beginning of performance of the digital service.

This is comparable to opening a sealed product: once opened, the product can no longer be returned.

1.3 No Partial Refunds

We do not offer partial refunds on token packages. A package is either fully unused (eligible for refund within 14 days) or used (not eligible for any refund).

1.4 Free Previews

Watermarked preview colorizations are provided free of charge. Since no payment is involved, previews are not subject to this refund policy.

2. Print Products (Custom-Made Physical Products)

All print products offered by PhotoRevive, including canvas prints, framed photos, and poster prints, are custom-made to order using your uploaded and colorized images. Each item is individually produced to your specifications and cannot be resold.

2.1 General Policy

Because our print products are made to your personal specifications, we are unable to accept returns or offer refunds for change of mind, incorrect size selection, or dissatisfaction with a design you approved before ordering. This applies to all customers regardless of location.

2.2 Defective, Damaged, or Misprinted Products

We stand behind the quality of our print products. If your order arrives defective, damaged during shipping, or significantly misprinted, we will provide a free replacement or a full refund at our discretion. To be eligible, you must:

  • Submit a claim within 30 days of receiving the product (or within 30 days of the estimated delivery date for lost packages).
  • Provide photographic evidence clearly showing the defect, damage, or misprint. Please include photos of the product, the packaging, and the shipping label where applicable.
  • Contact us at support@photorevive.studio with your order number and the photos described above.

2.3 Lost Packages

If your order has not arrived within the estimated delivery window, please contact us within 30 days of the estimated delivery date. We will investigate with our shipping carrier and either reship the order or issue a full refund.

2.4 What Is Not Covered

We cannot offer refunds or replacements for:

  • Orders where the customer selected the wrong size, material, or framing option.
  • Color variations due to differences between your screen display and the physical print (minor variations are inherent to any printing process).
  • Issues arising from low-resolution source images that were approved by the customer before ordering.
  • Damage caused by the customer after delivery.

3. Your Rights as an EU Consumer

If you are a consumer located in the European Union, you benefit from mandatory consumer protection laws under Directive 2011/83/EU on consumer rights. The following section explains how those rights interact with our products.

3.1 Right of Withdrawal - Token Purchases (Digital Content)

Under EU law, consumers normally have a 14-day right of withdrawal from distance contracts. However, Article 16(m) of Directive 2011/83/EU provides that the right of withdrawal does not apply to the supply of digital content not on a tangible medium once performance has begun, provided the following conditions are met:

  1. You gave your prior express consent to begin performance before the withdrawal period expired.
  2. You acknowledged that you thereby lose your right of withdrawal.
  3. We provided you with confirmation of your consent on a durable medium.

What this means in practice: During the checkout process for token purchases, you will be asked to expressly consent to immediate access to your tokens and to acknowledge that this consent results in the loss of your right of withdrawal once you use a token. If you do not use any tokens, your standard 14-day right of withdrawal remains intact and you may request a full refund within that period.

If you use one or more tokens from your package, you have consented to the commencement of the digital service and your right of withdrawal for that purchase is waived in accordance with Article 16(m).

3.2 Right of Withdrawal - Print Products (Custom-Made Goods)

Under Article 16(c) of Directive 2011/83/EU, the right of withdrawal does not apply to "the supply of goods made to the consumer's specifications or clearly personalised."

All PhotoRevive print products are custom-produced using your personal images and chosen specifications (size, material, framing). As such, they are made to your specifications and are exempt from the 14-day right of withdrawal.

This exemption has been confirmed by the Court of Justice of the European Union (Case C-529/19), which held that this exception applies irrespective of whether the trader has begun to produce the goods.

Your rights for defective products remain fully protected. If your print product arrives defective, damaged, or not as described, you are entitled to a remedy (replacement or refund) under EU consumer protection law, regardless of the custom-made exemption. The claims process described in Section 2.2 above applies.

3.3 Reference

For the full text of your rights under EU consumer law, see Directive 2011/83/EU on consumer rights, in particular Articles 9-16.

4. Your Rights Under US State Law

If you are located in the United States, you may have additional rights under your state's consumer protection laws. Our refund policy meets or exceeds the requirements of applicable US state laws regarding refund disclosures.

In compliance with applicable US consumer protection statutes, we clearly disclose this policy before purchase. If a state law provides you with greater refund rights than those described here, we will honor those rights.

5. How to Request a Refund

5.1 For Unused Token Packages

Email support@photorevive.studio within 14 days of purchase with:

  • Your account email address
  • The date and amount of the purchase
  • Your reason for requesting a refund (optional, but helps us improve)

5.2 For Defective, Damaged, or Misprinted Print Products

Email support@photorevive.studio within 30 days of delivery with:

  • Your order number (starting with "PRT-")
  • Clear photographs of the issue
  • A brief description of the problem

6. Refund Processing

6.1 Refund Method

All approved refunds will be returned to the original payment method used at the time of purchase. We are unable to issue refunds to a different payment method or provide store credit in lieu of a monetary refund unless you request it.

6.2 Processing Time

Once a refund is approved, please allow:

  • 5-10 business days for the refund to appear on your statement, depending on your payment provider.
  • Your bank or credit card company may require additional processing time beyond our control.

6.3 Currency

Refunds are issued in the same currency as the original transaction. Any exchange rate differences between the purchase date and the refund date are determined by your payment provider.

7. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

8. Contact Us

If you have any questions about this Refund Policy or need to request a refund, please contact us:

We aim to respond to all refund requests within one business day.

Related Policies

Legal Compliance

This Refund Policy is designed to comply with EU consumer protection laws (Directive 2011/83/EU) and applicable US state consumer protection statutes. For questions about your rights under local law, please contact us.